Support • Kolkata
Frequently Asked Questions
Everything about delivery, installation, warranty, customization, payments and store support.
GeneralWhat products does Modfurn Interiors offer?
We design and deliver modern furniture for homes and offices: beds, wardrobes, TV units, dining sets, sofa-beds, office & study tables, bookshelves, shoe cabinets and more—with contemporary finishes and practical storage options.
ServiceDo you provide free delivery and installation?
Yes—free delivery within Kolkata. Installation is handled by our in-house team on eligible products. For locations outside city limits, we’ll share the best logistics options and any nominal charges in advance.
WarrantyWhat warranty do I get?
Every item comes with our 5-Year Service Warranty, covering service visits and hardware adjustments. Two complimentary polishing services are included for qualifying wood-finish products.
CustomCan I customize size, finish, or storage layout?
Absolutely. Share your rough dimensions, references, or budget—our designer-fabricator team will propose layouts, finishes, and hardware that suit your space. Custom jobs include a drawing/approval step before production.
Lead TimeHow long does a made-to-order item take?
Stock items dispatch in 2–4 business days. Custom/made-to-order builds typically take 10–21 days depending on scope and finish availability.
PaymentsWhat payment options are available?
We accept UPI, major cards, bank transfer and cash at store. EasyEMI and select bank offers may be available during campaigns.
EMIDo you offer EMI or card discounts?
During promotional periods, we run No-Cost EMI and instant discount offers with select banks. Ask our store team to check current eligibility.
ReturnsWhat is your return or cancellation policy?
For standard, unopened stock items you can request a cancellation before dispatch. Custom/size-specific orders are final once approved. If there’s transit damage or a manufacturing defect, contact us within 48 hours for resolution or a service visit.
CareHow do I care for MDF/engineered-wood furniture?
- Use a soft, dry cloth; avoid harsh chemicals.
- Wipe spills immediately; avoid prolonged moisture exposure.
- Use coasters/mats for hot or wet items.
- Keep away from direct sunlight & extreme humidity.
SizingCan you visit my site for measurements?
Yes, for modular wardrobes and custom furniture we can schedule a site-visit in Kolkata to measure and advise. Share a preferred time via WhatsApp or the enquiry form.
SamplesCan I see finish samples before ordering?
Visit our showrooms (Diamond Plaza & Baghajatin) to view samples. For custom jobs we can share photos/videos of available laminates, fabrics and hardware; physical swatches may be arranged when required.
BulkDo you undertake bulk or B2B orders?
Yes—offices, hostels, PGs, cafés and builders. Share quantity, timelines and delivery address for a project quote. We offer staged deliveries and consolidated GST invoices.
After-SalesHow do I raise a service request?
Call or WhatsApp our store numbers with your invoice/order details and short issue description. Our team will schedule a service visit and resolve per warranty terms.
OrderHow can I track my order?
You’ll receive updates on call/WhatsApp from our team. For online orders, use the “Track My Order” link in your account or contact us with your order number.
MaterialsWhat materials and hardware do you use?
We primarily work with quality engineered wood/MDF and branded hardware. Upholstered products use high-resilience foam and durable fabrics or faux-leather.
ColorsWill the product color match what I see online?
Slight variations can occur due to lighting and screen calibration. We try to photograph in neutral lighting and can share additional photos/videos on request.
StoresWhere are your stores and timings?
We operate two Kolkata showrooms—Diamond Plaza (Nagerbazar) and Baghajatin. Timings are typically 11:00 AM – 9:00 PM; call to confirm on holidays or during special sale events.
SupportHow do I contact support?
Use the Contact Us form, call the numbers listed on the Stores section, or message us on WhatsApp for quick assistance.
Share your room size and preferred style—We’ll suggest furniture that fits perfectly.